Martin Owners Club Singapore: Limited Lifetime Warranty City Music Co Pte Ltd warrants, on a limited basis, to the original owner/Martin Owner’s Club member only, this C. F. Martin instrument factory installed electronics, and the instrument’s case, against defects in materials or workmanship only as follows: A. LIMITED WARRANTY TERMS 1. For as long as the original owner owns this instrument, City Music Co Pte Ltd will repair, or at its option, replace, any defective parts of the instrument subject to the below limitations and exclusions as defined in Sections B and D. City Music Co Pte Ltd reserves the right, at its sole and absolute discretion, to repair or replace the various parts of the instrument, rather than to replace the subject instrument under this Limited Warranty. 2. For a period of TWO (2) years from the date of purchase, only the following items will be repaired or, at our option, replaced: • Tuning machines; • Saddle height adjustments; • Factory-installed electronics. 2a. After the initial period of TWO (2) years, City Music Co Pte Ltd will continue to implement the Limited Warranty, for the duration of the original owner’s ownership of the guitar, at the discretion of City Music Co Pte Ltd. 3. Warrantable repairs will be made using current technology and components without charge to you. 4. Warrantable repairs performed under this Limited Warranty will be performed according to C. F. Martin’s current factory specifications and City Music Co Pte Ltd reserves the exclusive right to determine such specifications. 5. Warrantable repairs, including parts replacements, may be visible upon completion. 6. When City Music Co Pte Ltd completes a warrantable repair under this Limited Warranty, City Music Co Pte Ltd considers that warrantable issue resolved and its Limited Warranty obligations fully satisfied for that repair. B. WARRANTY LIMITATIONS 1. This Limited Warranty is STRICTLY LIMITED to the terms stated herein, and no other express or implied warranties or remedies shall be binding on City Music Co Pte Ltd. This Limited Warranty and all warranties that may be implied, terminate upon the transfer of the instrument’s ownership from the original owner. 2. This Limited Warranty is valid only if the instrument is purchased from City Music Co Pte Ltd, or an authorized C. F. Martin dealer located in Singapore, AND is registered with MARTIN OWNER’S CLUB SINGAPORE. 3. This Limited Warranty extends to the instrument’s original owner only and is not transferable. 4. Repair of the instrument as provided under this Limited Warranty is the exclusive remedy of the original owner. In no event shall City Music Co Pte Ltd be liable for incidental or consequential damages for breach of this Limited Warranty or any other warranty, express or implied. 5. Any unauthorized repairs or structural or permanent cosmetic customizations will render this Limited Warranty null and void. 6. Warranty service must be performed exclusively at City Music Co Pte Ltd authorized warranty service centers (“Warranty Centers”) in Singapore, in accordance with Section G of this Limited Warranty. 7. Certain warrantable repairs may be visible. City Music Co Pte Ltd assumes no responsibility for the effect of any such warrantable repairs on the resale value of the instrument. 8. The future value of the instrument may be negatively influenced by many variables and is not covered, in any way, by this Limited Warranty. C. SHIPPING AND SHIPPING INSURANCE AND OTHER INSURANCE 1. All shipping and insurance costs and arrangements for purposes of seeking and/or obtaining a warrantable repair under this Limited Warranty shall be borne by the original owner of the instrument and are the original owner’s sole responsibility. The original owner of the instrument is strongly encouraged to take all necessary actions to procure sufficient insurance to cover damage and/or destruction of and/or theft and/or misplacement of the instrument before and after the shipping of the instrument to City Music Co Pte Ltd service centre for a warrantable repair may be prudent – especially if it is believed that the instrument has a value in excess of the value of a similar new replacement model of the instrument. 2. The original owner shall bear any and all risk associated with under-insuring or choosing not to insure the instrument against any and all damage to or loss of the instrument, which may occur during the shipping of the instrument to City Music Co Pte Ltd service centre for the consideration of and/or the performance of a warrantable repair. 3. City Music Co Pte Ltd shall have no responsibility and shall be held harmless for any and all damage to or the loss of the instrument that occurs during the shipping of the instrument to City Music Co Pte Ltd service centre for the consideration of and/or the performance of a warrantable repair. 4. If any damage to or loss of the instrument should occur during the shipping of the instrument to the City Music Co Pte Ltd service centre for the consideration of or the performance of a warrantable repair that renders the instrument unable or unavailable to undergo a warrantable repair or any other repair, this Limited Warranty shall be considered null and void and City Music Co Pte Ltd shall have no responsibility to perform any warrantable repair. Furthermore, City Music Co Pte Ltd shall not be obligated to pay or reimburse the original owner of the instrument covered under the terms of this Limited Warranty for the cost associated with the non-performed warranted repair and/or for any costs borne by the original owner during the shipping process. D. LIMITED WARRANTY EXCLUSIONS 1. This Limited Warranty does not cover normal wear and tear to the instrument, including certain components. The following components are subject to wear and tear as a result of normal use, and therefore, are excluded from this Limited Warranty, unless C. F. Martin determines that damage to such aforementioned components resulted from defective materials or workmanship: • tuning hardware; • fingerboards; • bridges; • bridge plates; • bridge pins; • saddles; • end pins; • strings; • frets; • nuts; and • pickguards. 2. This Limited Warranty does not cover certain adjustments that may be required because of normal use and resulting wear and tear including, but not limited to: • Neck resets for action adjustment; • Bridge shaving for action adjustment; • Dents found on the body of the guitar. 3. In addition to the above enumerated exclusions, this Limited Warranty also excludes all of the following: • Cracks in wood and other damage caused by exposure to humidity or temperature beyond the recommended ranges as specified in C. F. Martin’s instructions in its user manual publication, “The Care & Feeding of Your Martin Instrument;” • Finish cracks, also referred to as “lacquer checks,” which are caused by exposure to a rapid change in temperature, cold and/or hot temperatures beyond the recommended ranges as specified in C. F. Martin’s instructions in its user manual publication, “The Care & Feeding of Your Martin Instrument;” • Tone or sound complaints; • Shipping damage; • Natural disasters; • Accident, including damage caused by impact; • Misuse or abuse; • Failure to properly use, maintain and/or care for the instrument, including any act or omission that is contrary to the instructions published in C. F.Martin’s user manual publication, “The Care & Feeding of Your Martin Instrument;” • Damage resulting from end pins inserted with force or impact causing the sides, rear block or endpiece to crack; • Damage resulting from loose end pins; • Damage caused through the use of any accessories in conjunction with the instrument including, but not limited to, any strap, humidifier, cable, capo, hanger, soundhole, stick-on pickup, pick, stand or clip-on tuner; and • Damage to the finish resulting from exposure to various substances including, but not limited to, cleaning solvents, alcohol, perfumes, hand or body lotions, cosmetics, insect repellent, silicone products, perspiration and other external substances. The foregoing enumerated and referenced exclusions do not create or represent an exhaustive or complete list of exclusions from this Limited Warranty. City Music Co Pte Ltd reserves the exclusive right to investigate and determine whether or not any request for a warrantable repair of an instrument is excluded under this Limited Warranty. E. LIMITATION ON LIABILITY DURING WARRANTABLE REPAIR In case of loss by fire, theft or irreparable damage of any instrument while in the possession of or under the control of City Music Co Pte Ltd for an approved warrantable repair under this Limited Warranty, City Music Co Pte Ltd’s liability, solely in the case of irreparable damage to the instrument, shall be limited to replacement of the instrument with a new instrument of the same or most similar available current style. In case of repairable damage of any instrument that occurs while in the possession of or under the control of City Music Co Pte Ltd for an approved warrantable repair under this Limited Warranty, City Music Co Pte Ltd’s liability shall be limited to repair, including parts replacements, of the instrument. This Limited Warranty shall not cover any value attributable beyond the value of the new instrument designated for replacement including, but not limited to, any value the original owner might have ascribed as the value of the instrument that was submitted for a warrantable repair. This Limitation on Liability shall include such situations where City Music Co Pte Ltd determines that the warrantable repair should be performed at a different location than it originally assigned in accordance with Section G, Paragraphs 2 and 3. F. PROOF OF PURCHASE; WARRANTY REGISTRATION The accompanying warranty registration form should be promptly completed and a copy to be sent to City Music Co Pte Ltd via City Music Co Pte Ltd’s warranty portal. City Music Co Pte Ltd strongly encourages the original owner to complete the warranty registration form within thirty (30) days of purchase. Although return of the warranty registration form is not a condition precedent to warranty coverage or service, it is for the purpose of determining the identity of the original owner and the location and date of purchase. Failure to return the warranty registration form at the time of purchase will not affect the original owner’s rights under this Limited Warranty so long as such original owner can establish in a manner acceptable to City Music Co Pte Ltd that the person seeking the warrantable repair is, in fact, the original owner, the date of purchase, and that the instrument was purchased from an authorized C. F. Martin dealer within Singapore. G. OBTAINING WARRANTY SERVICE 1. If it is believed that a warrantable repair, including parts replacements, is owed under this Limited Warranty, please contact City Music Co Pte Ltd at 701 Sims Drive #02-05 LHK Building, S(387383), or call +65 6337 7545 between Monday to Saturday, excluding Public Holidays, between 11:00 a.m. and 6:00 p.m, or have your dealer do so on your behalf. 2. If City Music Co Pte Ltd determines that the work should be performed elsewhere, City Music Co Pte Ltd will provide you with the name and address of the authorised repair centre. Repair work will be performed only in Singapore. In certain situations, City Music Co Pte Ltd, after receiving and examining your instrument, may determine that the required repairs should be made at C. F. Martin’s factory and will then deliver the instrument to the factory for the warrantable repairs. In the event the City Music Co Pte Ltd determines the repairs must be made at the factory, the owner is solely responsible for the cost of shipping and insurance (if elected) to transport the instrument to the factory. 3. If City Music Co Pte Ltd, and/or C. F. Martin determines that the work should be performed at its factory, C. F. Martin will issue a return authorization number, which must accompany the instrument and be prominently displayed on the package containing the instrument as part of the original owner’s delivering and/or shipping responsibilities regarding the instrument to the designated location of repair. 4. If shipping costs have not been prepaid and an instrument arrives at C. F. Martin’s factory or a Warranty Center on a COD basis and/or if a shipping box is delivered without a C. F. Martin return authorization displayed on the packaging containing the instrument, the delivery will not be accepted. 5. C. F. Martin will then determine whether or not the instrument qualifies for a warrantable repair, including parts replacements, under this Limited Warranty. 6. C. F. Martin will provide a repair quotation, which lists all warrantable repairs and recommended non-warranty repairs for the instrument as well as an invoiced cost for completion. It is not necessary to purchase non-warranty work to avail yourself of warranty service. C. F. Martin requires that within 30 days of the date of the repair quotation, you sign and return the quote to us in order to begin any warranty or non-warranty work. An estimated timeframe for completion will also be stated on the quote. Your prompt reply will allow work to proceed at the earliest possible time. If C. F. Martin does not receive the signed repair quotation or any other instructions within the 30-day quotation return time period, City Music Co Pte Ltd will use its best efforts to contact you via telephone, email or other written communication. If C. F. Martin has not received the signed repair quotation or any other instructions within 60 days of the date of the repair quotation, the instrument will be returned to the customer or dealer, freight collect. 7. Current technology and components will be used on both warranty and non-warranty repairs. 8. C. F. Martin seeks to safely ship its instruments. Therefore, if in C. F. Martin’s judgment, weather conditions are inappropriate for shipment upon completion of any repair work, the instrument may be held until a time determined by C. F. Martin, as safe for shipping. H. CHOICE OF LAW This Limited Warranty shall be governed in all respects according to the laws of The Republic Of Singapore, without giving effect to the principles of conflict of law thereof. I. NOTICE AND DISCLAIMERS This Limited Warranty does not apply to and specifically excludes any and all instruments from the following series: • Backpacker® • 1 Series Ukulele This Limited Warranty is issued by City Music Co Pte Ltd, with main office at 701 Sims Drive #02-05 S(387383).