Frequently Asked Questions (FAQ)

How can I place an order on City Music Online Singapore?\

Ordering from our online store is simple. Browse through our products, select the items you want, and add them to your cart. Proceed to the checkout page, provide your shipping details, and choose a payment method to complete your purchase.

What payment methods are accepted?

We accept various payment methods, including major credit cards (Visa, Mastercard), Paynow transfer and Buy now pay later Schemes.

Do you offer international shipping?


Can I track my order?

Yes, once your order is shipped, we will provide you with a tracking number. You can use this number to track the progress of your shipment on our website or the respective courier’s website.

Return Policy

We have a hassle-free return policy. If you receive a defective or damaged item, or if you’re not satisfied with your purchase, you can initiate a return within a specified timeframe. Please refer to our returns and refunds policy for detailed information on eligibility, procedures, and any applicable fees.

Are the products sold on City Music Online Singapore genuine?

Absolutely! We are an authorized dealer for all the brands we carry, and we guarantee that all our products are genuine and sourced directly from the manufacturers or authorized distributors.

Do you provide warranty for the products?

Yes, most of our products come with a manufacturer’s warranty. The warranty duration and terms may vary depending on the brand and product. Please refer to the product description or contact our customer service for specific warranty details.

Can I get expert advice or technical support for the products?

Certainly! Our team of knowledgeable musicians and product specialists is here to assist you. If you have any questions about product features, compatibility, or need technical support, feel free to reach out to us via phone, email, or live chat. We’re always happy to help.

Can I cancel or modify my order?

We understand that circumstances may change. If you need to cancel or modify your order, please contact our customer service as soon as possible. We’ll do our best to accommodate your request, keeping in mind the status of your order and any applicable fees or restrictions.