City Music Singapore's Phase 2 Store Reopening FAQ

Will the showroom be reopened during Phase 2?

- YES! We will be fully reopening our showroom on 19th June 2020! 

Will City Music still be fulfilling online orders?

- YES! We understand that many of our customers still prefer shopping from the comfort of your own home! Don't worry, we will still continue all of our online services on our webstore! 

Are you open for self-collections?

- YES! If you would prefer to pick up your purchases yourself, that's fine too! Simply let us know and we will contact you when your purchase is ready to be collected! 

Am I still able to send in any of my products for repairs?

- Our service center will be fully reopened from 26th June, Mon-Sat, 10:30am - 6:30pm! For all servicing / repair enquiries, you may contact our team at technical@citymusic.com.sg or +65 6917 3715 ! 

What new safe distancing guidelines will be in place in the showroom? 

- Here at City Music Singapore, your safety is our top priority! Therefore, we will be implementing these new measures to ensure that you will enjoy a safe shopping experience while visiting our showroom!

- Our showroom operating hours will be 11am - 7pm until further notice.

- Using of SafeEntry to check in and check out when visiting our showroom.

- Temperature taking before and after visiting our showroom.

- In an effort to encourage safe-distancing, our showroom will have a limit of 10 visitors at any time.

- To ensure safe-distancing, we encourage customers to visit in parties of no more than 3 people.

- In an effort to keep everybody safe and healthy, we encourage visitors to limit their shopping to a 30min duration.

- We will have various hand sanitizer stations around our store

- The mandatory wearing of face masks before and during the visit to our showroom.

- Thank you for not eating or drinking in our showroom!

We are excited to continue serving you again, so remember to stay safe and healthy, and we hope to see you soon!