City Music Singapore's COVID-19 Circuit Breaker FAQ

Following PM Lee’s national message pertaining to the COVID-19 situation, we are fully aware of the ‘circuit breaker’ measures that will be in effect from next Tuesday, 7th April 2020! Here are are details to the FAQs that we have been receiving over the past few days:

Will the showroom be closed during the circuit breaker period?

Yes, our showroom will be CLOSED throughout the circuit breaker period. Our webstore however, will still be operating as usual so you can proceed to shop safely!

Will City Music still be fulfilling online orders?

City Music will continue to fulfill online orders during our closure. Please do expect delivery delays from our couriers by a few working days due to the tighter restrictions and higher volume of online orders! We thank you for your understanding!

Will I still be able to get my digital piano delivered after placing an order during the circuit breaker period?

Yes, we will still be able to deliver your newly bought digital pianos! However, in compliance with rules and regulations, we are unable to provide piano assembly during the circuit breaker period. There will also be a delay in piano delivery as well. Assembly of selected digital pianos will only be continued after the circuit breaker period! Rest assured that we will send you a video tutorial on how to install the pianos!

Am I still able to send in any of my products for repairs?

Unfortunately, our service center will be closed and we will be halting all repair and guitar set-up services during this period until further notice. In the meantime, if you have any product servicing enquiries, you can still proceed to e-mail us at technical@citymusic.com.sg and we will continue to follow up with you accordingly!

Are you still contactable during the circuit breaker period?

City Music will continue to attend to any queries you may have! You can drop us a message on facebook and instagram at @citymusicsg and we will attend to you during our working period! Alternatively, you can drop us an e-mail on the respective e-mail addresses for any queries;

Sales / Delivery related enquiries: Sales@citymusic.com.sg

Technical enquiries: Technical@citymusic.com.sg

City Music would once again like to thank you for your understanding for any inconvenience caused during the period. We would like to reassure you that we will still be in contact even though our physical showroom is closed! Please do stay safe during this period as well!