Return And Refund Policy

We want you to be completely happy with your purchase with City Music. If you are not 100% satisfied with your purchase due to product failure, inferior quality or manufacturers' defect, you can return it for a refund of the purchase price, an in-house credit, or exchange for another product within 2 weeks from the shipping date.

All items purchased on line through www.citymusic.com.sg are returnable. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount. No returns will be accepted after 30 days. 

The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for full refund to be issued. No refund will be issued if the product shows signs of use and/or wear and tear. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse, We will credit you in the same manner as your original payment within 7 days of receiving the returned item. 

Please return your purchase to the following address:

City Music Co Pte Ltd
1 Sophia Road #02-12/13
Peace Centre
Singapore 228149

We are always here to help, if you have questions, please email to sales@citymusic.com.sg or call our customer service team at +65 63377058